At Maya AI, we believe trust isn’t optional — it’s foundational. Today, we’re pleased to announce that Maya AI has achieved SOC 2 Type I compliance, delivered through a rigorous independent audit of our security and operational controls. This milestone confirms that the systems and processes you rely on are built with modern SaaS rigour, engineered for enterprise-scale reliability, and operated on a secure infrastructure foundation through Amazon Web Services (AWS).

“Security at Maya AI isn’t a project or a checklist — it’s part of how we build, test, and operate every day. Achieving SOC 2 compliance validates the structure we’ve built to protect our customers’ data and the trust they place in us.”

— Eric Hawk, Head of Security, Maya AI

What SOC 2 Type 1 Means

The SOC 2 (System and Organization Controls) framework focuses on the Trust Services Criteria — Security, Availability, Confidentiality, Processing Integrity and Privacy. A “Type I” report shows that at a specific point in time, our controls are properly designed and in place. While we view this milestone as only one step in our ongoing journey, it’s an important signal that Maya AI meets a recognized industry standard for operational discipline.

Why It Matters For You

Because you trust us with your data and workflows, this certification delivers direct value:

Reduced friction in procurement & due diligence — you and your team can show this audited control to internal stakeholders and compliance teams.
Confidence in continuous improvement — we’ve formalised processes around monitoring, incident management, access controls, and vendor oversight.
Built on a strong foundation — Maya AI runs on AWS, which itself is compliant with frameworks such as SOC 1/2/3, ISO 27001 and more. Our platform therefore inherits a high-assurance cloud infrastructure.
Coverage aligned with enterprise grade — If you are working with regulated industries (fintech, healthtech, agencies) or data-sensitive segments, you can feel assured Maya AI is operating at that level.

What’s Next

Today’s certification is an important milestone, but it’s not the finish line. We’ve committed to:

Pursuing a SOC 2 Type II audit (controls in operation over time) within the next 3-4 months.
Continually enhancing our data privacy, incident response, and vendor risk management frameworks.
Keeping our Trust & Security centre updated with transparency into how we operate.
Ensuring our platform evolves while preserving the disciplined controls that earned this certification.

Thank You

Thank you to the Maya AI team for months of effort — engineering, operations, product, and support — for aligning behind this goal. And thank you to our customers and partners for trusting us with your work. Achieving SOC 2 Type I is part of our commitment to earning your trust every day.

If you’d like to review a summary of our SOC 2 Type I report, please reach out to [email protected].